My Travel Mitra’s(MTM) Mission
Our mission is to provide a platform for individuals and property owners to list and rent their properties to guests. The company aims to make the process of finding and booking a rental property easy and convenient for both hosts and guests. Additionally, the company may also strive to create a sense of community among its users by promoting a positive, respectful and inclusive environment. The company may also aim to create a sense of belonging for travelers by providing them with unique and local experiences, this could be achieved by offering properties that are not available through traditional rental channels.
Booking
When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like MTM’s service fee, offline fees, taxes, and any other items identified during checkout (collectively, “Total Price”). You are also agreeing that MTM via MTM’s Payments may charge the Payment Method (as defined in the Payment Terms) used to book the Listing in order to collect Damage Claim (as defined in Section 15) amounts. When you receive the booking confirmation, a contract for Host Services (a “Reservation”) is formed directly between you and the Host. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking a Listing.Be aware that some Hosts work with a co-host or as part of a team to provide their Host Services.
Accommodation Reservations.
An Accommodation Reservation is a limited license to enter, occupy, and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) consistent with applicable law. If you stay past checkout, the Host has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.
Cancellation After You Book
Our cancellation policy for a property is before one week of the scheduled arrival date and receive a full refund. This policy is in place to give guests some flexibility in case their plans change, while also providing hosts with enough notice to potentially fill the vacancy. However, it’s important to note that this policy may vary depending on the host’s preference and the type of listing, some hosts might have stricter or more lenient cancellation policies.
Additionally, the company may also have a separate policy for last-minute cancellations, which are cancellations made within a shorter time frame before the scheduled arrival date. These policies could include a partial refund or no refund at all.
It’s also important to note that there may be fees associated with canceling a booking, such as a cancellation fee, which is usually a percentage of the total booking cost.
Booking Modifications
Booking modifications, such as changing the dates of a reservation or the number of guests, can sometimes incur additional charges. These charges can vary depending on the host’s policy and the specific changes being made to the booking. For example, if a guest wants to extend their stay, they may be charged an additional fee per night. If a guest wants to change the number of guests, they may be charged an additional fee per person.
It’s important to note that some hosts may be more flexible and may not charge any fees for modifications, while others may have stricter policies. The best way to know the policy of the host is to check the listing or contact the host before making the modification.
Liability
When renting a property, guests are typically responsible for any damages they cause to the property during their stay. This can include damages such as broken or stained furniture, rugs, or linens, as well as damages caused by pets or smoking.
To cover these potential damages, will require guests to pay a security deposit at the time of booking. This deposit is typically held by the host or the platform, and is used to cover any damages that may occur during the guest’s stay. If no damages are incurred, the deposit will be returned to the guest at the end of their stay.
Some hosts may also have a damage fee, which is a separate fee from the security deposit that is charged if damages occur.
In case of damages, the host must document the damages and communicate them to the guest and platform, the guest will have time to respond and provide evidence or explanation. After that, the host and the platform will evaluate the situation and determine if the deposit or damage fee will be kept or returned.
It’s important to note that guests should report any damages they find upon arrival to the host or platform immediately, this will help to avoid misunderstandings and disputes.
Need help?
Contact us at support@mytravelmitra.com for questions related to refunds and returns.